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Shipping FAQ

Delivery & Pricing

Service Price Order processing time Time from shipping until delivery
Flat Rate $3.50 (per item) Same or Next Day 2-5 Business Days
Standard USPS Shipping $5.95 (for orders under $65) Same or Next Day 2-5 Business Days
Free Shipping $0.00 Same or Next Day 2-5 Business Days
Two Day $22.95 Same or Next Day 2 Business Days
Overnight Rush $35.95 Same or Next Day 1 Business Days

Remember the guaranteed shipping commitment occurs after processing is complete.

Orders placed by 2:00 pm Eastern Standard Time (EST) Monday through Friday normally ship that day. After 2:00 pm orders may ship the following business day. (Fed ex business days are Monday thru Friday, except scheduled holidays.) This includes Two-Day and Overnight Shipping options.

You may email us or call us at 877-476-5789 to verify the cut off time for any given weekday.

Saturday delivery may be possible for an additional fee. Email us for an estimate. info@solartex.com

We ship to PO boxes and APO addresses via Flat Rate or Standard USPS Shipping via USPS Priority or First Class mail

What are my shipping options within the U.S. and its territories?

  • Flat rate: Typically the most economical option for an order with a single item. This method costs $3.50 per item. Most orders are delivered within 2-5 business days after the order is placed. Flat Rate Shipping uses a mix of services and carriers, and is not a guaranteed service. Solartex makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time.

  • Standard USPS Shipping: Our Standard USPS Shipping is via USPS priority mail and costs $5.95 for orders under $65. Standard Shipping uses a mix of services and carriers, and is not a guaranteed service. Rural area delivery may take additional time. Solartex makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time.

  • Free U.S. Shipping: USPS (Priority mail or First Class mail) shipping is FREE on all orders $ 65 and over within the U.S. and its territories. (This includes PO boxes and APO addresses.) Most orders are delivered within 2-5 business days. Standard Shipping uses a mix of services and carriers, and is not a guaranteed service. Rural area delivery may take additional time. Solartex makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time.

  • Two Day and Overnight Rush Shipping: Solartex offers 2 Business Day and 1 Business Day shipping to guarantee delivery for our customers! Remember the guaranteed shipping commitment occurs after processing is complete.

What are my Rush Shipping Options?

Guaranteed rush shipping is available throughout the CONTINENTAL U.S. on business days (Monday through Friday, except for scheduled holidays) as follows:

  • Two Day service costs $22.95
  • Overnight service costs $35.95

Two day service to ALASKA and HAWAII will be charged an additional fee of $15.95. Overnight to these locations is not available.

What are my International Shipping Options?

  • Standard International Shipping:  Costs $33.95 and is sent via Global priority mail or for those countries that do not accept Global priority, via standard air mail.
  • Canada and UK Standard International Shipping: costs $23.95 to Canada and $29.95 to the UK.
Carrier & Service Price Order processing time Time from shipping until delivery
Standard International Shipping $33.95 Same or Next Day 5-12 Days
Canada International Shipping $23.95 Same or Next Day 5-12 Days
UK Standard International Shipping $29.95 Same or Next Day 5-12 Days

PLEASE NOTE: All customers are responsible for any tax or duty charges that may be assessed by their country's taxing authority. In our experience, duty is most often imposed on very large overseas orders. Occasionally an order is held by the government customs agency for your country, which means your order will be delayed in arriving to you.

We reserve the right to refuse to ship to any foreign location or to require customer paid insurance before shipment will be made.

We will charge additional postage for international express mail or other mail tracking services for very large or valuable orders. This will provide a tracking number in the event that your shipment does not reach you. We will notify you by e-mail if this applies to your order and you will have a chance to cancel your order.

Two day and next day services may be available for an additional fee. Contact us by e-mail to obtain a quote.

Most orders are received within 5 to 12 days of placing an order.

FAQs

What if my item is on Back Order or Out of Stock?

If any items in your order are OUT OF STOCK, you will be notified and given the option to cancel or given an approximate shipping date. Please check your e-mail and voice mail for our message. We may ship your in-stock items and back order the out-of-stock items for you. In that case, the standard shipping is free on any back ordered item(s).

What if I have a “Must Have” date? 

We appreciate having "Must Have" dates e-mailed to us at info@solartex.com with your order. If we know that we cannot get your item(s) to you in time, we will contact you. Please check your voice mail and e-mail for our reply.

How do I track my package?

You will receive an e-mail shipping confirmation when your order ships. You should also receive an email from the USPS or fed ex with tracking information. If you created a Solartex account, you can access it here to track a shipment or for lost passwords: click here.

What will my package look like and where will it be delivered?

Your shipment may arrive in a plain envelope instead of a box in order to keep costs down. The envelope will be delivered to your mailbox.

If your order is large and packaged in a box, then it will likely be placed at your front door. 

Will I have to sign for my order?

Typically we do not use signature delivery unless you specifically request it or we notify you in advance that we intend to ask for a signature.

What about customs and duty charges?

All customers are individually responsible for any tax or duty charges that may be assessed by their country's taxing authority. In our experience, duty is most often imposed on very large overseas orders. Occasionally an order is held by the government customs agency for your country, which means your order will be delayed in arriving to you.


Secure Shopping

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  • Solartex Sun Gear, Inc. BBB Business Review

Contact

Solartex Sun Gear, Inc.
  • 10608 Purcell Rd
  • Glen Allen, VA 23060
  • (877) 476-5789 - Phone
  • (804) 364-4613 - Fax
  • info@solartex.com

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