Shipment
Tracking / Lost Passwords
For tracking of shipment or lost passwords,
click here.
Standard
Shipping
Our Standard Shipping is via U.S. priority
mail and costs $5.50 for orders under $89. Priority
mail shipping is FREE on all orders $89 and over within
the U.S. and its territories. (This includes
PO boxes and APO addresses.) For Overnight, 2-day and
International orders, a shipping fee will be assessed
as described below. In stock orders are generally
shipped on the same or next business day and are usually
received within the U.S. within 2-5 business days.
If you need guaranteed or faster service, consider our
2-day or Overnight shipping options.
You will receive an e-mail shipping confirmation when your order ships. However, if any items in your order are OUT OF STOCK, you will be notified and given the option to cancel or given an approximate shipping date. Please check your e-mail and voice mail for our message. We may ship your in-stock items and back order the out-of-stock items for you. In that case, the standard shipping is free on any back ordered item(s).
Rush
Shipping
Overnight or 2-day shipping is available
throughout the CONTINENTAL U.S. as follows:
2-Day Fed Ex. service costs $14.50.
Overnight Fed Ex. service costs $25.50.
(2 day Fed Ex. to ALASKA and HAWAII
will be charged an additional fee of $12.50. Overnight
to these locations is not available.)
Orders placed by 2:00 pm Eastern Standard
Time (EST) Monday through Friday normally ship that
day. After 2:00 pm orders may ship the following business
day. (Fed ex business days are Monday thru Friday.)
Fed Ex. DOES NOT ORDINARILY DELIVER
ON SATURDAY, so if you place an order for 2-day service
after 2:00 PM EST on Wednesday or for overnight service
after 2:00 PM EST on Thursday, you may not receive it
until Monday. If you must have it on Saturday, please
e-mail or call us to make that arrangement and it will
cost an additional $25.50.
Typically overnight orders placed on
Friday after 2 pm EST ship the following Monday.
All 2-day and overnight orders placed
on Saturday or Sunday ship the following Monday.
You may call us at 877-476-5789
to verify the fed ex pickup time for any given weekday.
There is also an oversize box charge
for certain very large packages. We will notify you
if this applies to your order.
We appreciate having "Must Have" dates
e-mailed to us at info@solartex.com
with your order. If we know that we cannot get your
item(s) to you in time, we will contact you. Please
check your voice mail and e-mail for our reply.
If you have any questions about rush
shipping or want to verify that your items will arrive
in time to meet your needs, please feel free to contact
us toll free at 877-476-5789 or at info@solartex.com.
International
Shipping
International Shipping is available
for a fee of $19.50 via Global priority mail or for
those countries that do not accept Global priority,
via standard air mail.
We charge $12.50 to ship to Canada and
$14.50 to the UK.
Two day and next day services are not
available. Most orders are received within 5 to 12 days
of placing an order.
PLEASE NOTE: All customers are responsible for any tax or duty charges that may be assessed by their country's taxing authority. In our experience, duty is most often imposed on very large overseas orders. Occasionally an order is held by customs, which means it will be delayed in arriving to the customer.
We reserve the right to refuse to ship to any foreign location or to require customer paid insurance before shipment will be made. We may also charge additional postage for very large orders. We will notify you by e-mail if this applies to your order.
Our
Guarantee / Returns
It is of great importance to us at Solartex that all of our customers are satisfied with our products. If for any reason you are dissatisfied with your purchase, please call us at 1-877-4SOLRTX (1-877-476-5789), and we will be glad to arrange an exchange or refund (sorry, but we cannot refund your original shipping costs). Returns in new condition are gladly accepted within 60 days of purchase for exchange or refund. In the rare event that you experience a defect in any of our items, or you are dissatisfied for any other reason, please contact us to discuss an exchange or refund. If you wish to exchange an item for another item of equal or greater value, please note that in your return package, and we will send the replacement item to you via our standard shipping method with no additional shipping charge to you. You may send returns/exchanges by your choice of shipping method to:
Solartex Sun Gear
10608 Purcell Rd.
Glen Allen, VA 23060
Prices
in U.S. Currency/International Currency Converter
All of our prices are in U.S. currency.
Here is a link to a currency converter for those customers
who would like to convert our prices into their own
currency: http://www.xe.com/ucc
Ordering
You may use our secure shopping cart
to order on-line by clicking the order button located
below the item that you wish to purchase. You may view
your shopping cart at any time by clicking on the shopping
cart link. When you are ready to complete your order,
click on the "Checkout" button in the shopping cart
to provide your shipping information and finalize your
order. We accept Visa, MC, Discover and American Express,
as well as checks and money orders. You may also call
us toll free at 877-476-5789 to place an order, or use
our printable order form below.
If you do not proceed with your order
or if you cancel your order, the items remain in your
shopping cart for 24 hours for your convenience.
Printable
Order Form
Gift
Certificates
Back
Orders
If your item is not in stock, we will
back order for you. You will always be contacted with
the option to cancel or change your order if you would
rather not wait. Standard shipping is free on all back
ordered item(s).
Tax
Charges
For orders made from the Commonwealth
of Virginia, sales tax of 5% will be applied. Solartex
Sun Gear, Inc., is operated from Virginia.
Toll
Free Number
If you prefer, you may call our toll
free order line (877-476-5789) to place an order. If
you do not reach a salesperson immediately, please leave
a message and provide the best time for us to return
your call.
Retail
Sales
|
